Custom Puzzle
Custom Puzzle
Sorry! Given the volume of requests we get ahead of the holidays, we can no longer take orders for custom puzzles. Please check back in the new year.
Whether it’s a family, vacation, occasion photo or otherwise, we will print, mount, and cut a puzzle just for you. You submit an image and we will turn it into a beautiful gift or keepsake.
- Sizes:
- Small: 9 x 13in with 225-250 pieces
- Large: 13 x 17in with 425-500 pieces
- To note: Sizes are approximate and may vary slightly based on the dimensions of the file you submit
- Image Format:
- Minimum file size is 1 MB. The bigger the better.
- File format of .jpg and .gif only
- No screenshots please
- No extreme panoramas please
- We do not do any image manipulation/correction on our end; the customer is responsible for image quality and resolution.
- Copyright: You must own the copyright to the artwork or have explicit permission to use the image. If we have questions about this we will contact you.
Please read our Frequently Asked Questions section below to get the perfect custom puzzle.
Buy more, save more: Buy additional copies of the same size of any custom puzzle and save $45 on each copy. This discount is applied automatically through the website.
- Processing time is currently 2-3 weeks.
- Custom puzzles are non-returnable.
FAQs for Custom Puzzles
What photo resolution and file format do I need?
Files need to be at least 1mb in size. Files smaller than 1mb won’t have sufficient resolution. If you are a using a digital camera, consult your manual and put your camera on the highest resolution settings. This can also be true for some smart phones.
Please, no screenshots. Screenshots are inherently low resolution and will not work. The same goes for photos pulled from social media, such as Instagram or Facebook.
We also suggest making sure the photo itself is in focus.
We only accepts .jpg and .gif files.
How big must the image be?
The bigger, the better! But files need to be at least 1mb in size. Files smaller than 1mb won’t have sufficient resolution. If you are a using a digital camera, consult your manual and put your camera on the highest resolution settings. This can also be true for some smart phones.
Please, no screenshots. Screenshots are inherently low resolution and will not work. The same goes for photos pulled from social media, such as Instagram or Facebook.
What compromises image resolution and clarity?
- Zooming in with a camera phone
- Cropping an image too much
- Inadequate lighting
- Camera (or subject) not in focus
- Use of some filters
What makes a good custom puzzle photo?
Consider your image chopped up into either two or five hundred pieces! Is there a good color range? What about plenty of textures/patterns? Too much blue sky or foliage can make for especially frustrating puzzles.Too much plain white area makes the cut lines stand out and detracts from the puzzle image. Please avoid large white areas. The best custom puzzles have a range of colors and textures, a balance of composition, and fun subject matter!
Can I get an irregular-shaped custom puzzle?
No. All custom puzzles are rectangular in shape. Irregular shaped puzzles or puzzles with borders are not available.
Can I request custom pieces/whimsies?
No. We will find which cut patterns will fit the aspect ratio of your image, and then we pick the one that best fits the theme of your photo. We have 1000s of templates with fun whimsies that are sure to complement your photo. Custom whimsy shapes requests are not offered.
Can I reorder a custom puzzle?
Yes. If you buy additional copies of the same size custom puzzle, you save $45 on each additional copy. If you do so when you first place the order, the discount will be automatically applied at checkout. If you decide you want another copy down the road, please reach out to customer service and they will help you receive the discount.
How long will it take to receive my custom puzzle?
Custom puzzle orders take longer than our regular puzzles, usually 1-2 weeks. As such, if you order a custom puzzle and a regular puzzle, we will ship them together in 1-2 weeks. If you want your regular puzzle as soon as possible, you will need to place two different orders.